Privacy Policy

Effective Date: 11/2024

We take our clients’ privacy very seriously and understand its importance. This Privacy Policy explains how we collect, use, and store the personal information you provide on www.iloanrate.com (the “Website”).

By using the Website, you agree to this Privacy Policy, including the collection, use, disclosure, and storage of your personal information as outlined herein.

disclosure, and storage of your personal information as outlined herein.

Information We Collect

When you use the Website, we and/or our subsidiaries (collectively referred to as “we,” “us,” or “our”) may collect personal information, including your name, address, Social Security number, phone number, email address, asset details, income information, and other information provided on applications or forms available through the Website.

Additionally, we may collect information about you from third-party sources and combine it with information you’ve provided or we’ve previously collected. For instance, if you log into the Website using a social media account, we may receive information about you from that service.

We also automatically collect certain data related to your activities on the Website, such as your IP address, internet browser type, operating system, the date and time of your visit, and the referring website.

Cookies and Other Tracking Technologies

Our Website uses cookies and other tracking technologies, such as web beacons (pixel tags). A “cookie” is a small file placed on your device that helps us recognize your browser. We use both first- and third-party cookies and tracking technologies on the Website, which may collect personal information.

We use these cookies and tracking technologies to monitor Website usage, customize content, serve advertisements, assess the effectiveness of our advertising campaigns, identify Website issues, improve the Website, analyze traffic and other metrics, ensure Website security, and gauge the effectiveness of our communications. Most web browsers allow you to adjust preferences to reject cookies or receive notifications before they are placed. However, if you choose to reject cookies, some features of the Website may not function as intended.

Tracking

Our first-party cookies and tracking technologies do not track users across third-party websites, so the Website does not respond to “do-not-track” browser signals.

We also use third-party cookies to display targeted advertisements both on the Website and on third-party sites. These cookies may track users over time and across different websites and services. Note that if you opt out of advertising cookies, you may still see our advertisements on third-party websites and services.

How We Use Collected Information

Use of Personal and Anonymous Information

We use both personal and anonymous information for the following purposes:

• To complete and fulfill your loan application.
• To respond to and address your requests.
• For marketing efforts, such as sending communications we believe may be of interest to you.
• For business purposes, including analysis and the development of new products and services.
• To improve the Website and for analytics purposes.
• For any other purpose to which you consent.

Fair Credit Reporting Act

The Fair Credit Reporting Act allows you to limit the sharing of “non-experience information” among our affiliates. “Non-experience information” refers to details used, expected to be used, or collected to determine eligibility for consumer credit, insurance, or deposit accounts, but not related solely to your transactions or other experiences with us. This information includes:

• Information from your applications, such as income or marital status.
• Information from a credit report, such as credit history.
• Information from sources used to verify your representations, such as open lines of credit or employment history.

Information Sharing Within Our Family of Companies

We may share the information we collect within our family of companies, which include subsidiaries and affiliated businesses that offer various financial and other services, including:

• Residential mortgage products
• Insurance and real estate brokerage
• Home security products
• Residential homebuilding

How We Share Personal Information

We will only share your personal information with third parties as described in this Privacy Policy. We may share personal information with third parties in the following circumstances:

• With vendors who provide essential services, such as employment verification, degree verification, title processing, or document import services.
• With affiliated iLoan businesses offering services or products that may interest you (unless you have opted out).
• With other marketing partners or parties that may want to inform you about products or services they offer (unless you have opted out).
• For any purpose to which you have expressly consented.
• To protect our rights, or the rights and safety of others.
• As required by law or regulation.

We limit the information we share with service providers and require them to use the shared personal information solely to perform the requested services in compliance with this Privacy Policy. We also ensure they have adequate security measures in place to protect any shared personal information.

For example, if you authorize us to verify your credit history, we will send only the minimum necessary information (such as your social security number) in encrypted form to the relevant credit bureaus, solely for the purpose of retrieving your credit report and associated history. We do not share such information with other service providers unless it is essential for performing their services.

Third-Party Sharing for Marketing and Promotional Purposes:

Third-party sharing for marketing and promotional purposes exclude text messaging opt-in data and consent; this information will not be shared with any third parties; text messaging opt-in data is not being shared with third parties.

For retrieving bank information (transactions, accounts, and other details), we use third-party service providers, including Plaid and AccountChek by FormFree. Their respective privacy policies are available here: Plaid and AccountChek.

In the event of a corporate transaction, such as a reorganization, merger, sale, joint venture, assignment, transfer, or any other disposition of all or part of our business, assets, or stock (including in connection with bankruptcy or similar proceedings), personal information we have collected may be transferred to the relevant third-party purchaser, joint venture partner, merged entity, assignee, or other party involved in that corporate transaction.

Access to and Control Over Information

You may opt out of any future marketing communications from us at any time. To do so, you can contact us at (773) 977-7000 or by emailing us at info@iloanrate.com. Additionally, you can:

• Request to see what data we have about you, if any.
• Correct or update any data we have about you.
• Request the deletion of any information we hold about you that we are not required by law to retain.
• Express any concerns you have about how we use your data.

How We Protect Personal Information

We use reasonable physical, technical, and administrative security measures to protect personal information from loss, misuse, unauthorized access, or improper disclosure. For example, we employ encryption technologies when transmitting information to and from the Website and with our third-party service providers. However, please understand that no security technology is completely secure, and email is not a secure form of communication when transmitting sensitive or personal information.

Links to Other Websites

The Website may contain links to third-party websites, including social media platforms. This Privacy Policy applies only to this Website, and we have no control over the information practices of third-party websites. Please review the privacy policies of any third-party websites before visiting them.

Children’s Privacy

This Website is not intended for individuals under the age of 18. We do not knowingly collect, maintain, or use personal information from children under the age of 13. If we become aware that a child under 13 has submitted personal information through the Website, we will immediately delete that information.

Updates to this Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will take effect immediately upon the posting of the updated policy. Your continued use of the Website after these updates are posted represents your consent to the terms of the new Privacy Policy. Please check this Privacy Policy regularly for updates.

Additional Privacy Notice for California Residents

Overview

This Privacy Notice for California Residents (the “Privacy Notice”) applies only to residents of California and supplements, and does not replace, the information contained in the iLoan Privacy Policy.

It applies to visitors, clients, users, and others who reside in the State of California (“consumers” or “you”). This notice describes our online and offline practices regarding the collection, use, disclosure, and sale of personal information, as well as the rights of California residents regarding their personal information.

While we believe much of the personal information we collect is exempt under the Gramm-Leach-Bliley Act and the California Consumer Privacy Act of 2018 (“CCPA”), we provide this notice to acknowledge certain rights under the CCPA. This Privacy Notice does not apply to information collected about California residents who apply for or obtain our financial products and services for personal, family, or household purposes. In some cases, we may collect information that is not related to our financial products and services.

Terms defined in the CCPA have the same meaning when used in this Privacy Notice.

Information We Collect

When you use our Website, we may collect personal information such as your name, address, Social Security number, telephone number, email address, asset information, income information, or other information you submit through applications or other forms available on the Website. We collect this information when you request a rate quote, begin an application, or make an inquiry.

In particular, we have collected the following categories of personal information from consumers within the last 12 months:

What is Collected:

• Identifiers: Real name, alias, postal address, unique personal identifier, online identifier, IP address, email address, account name, Social Security number, driver’s license number, passport number, or similar identifiers.
• Personal Information (California Customer Records statute): Name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license/state ID number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, other financial information, medical information, or health insurance information.
• Protected Characteristics: Age (40+), race, color, ancestry, national origin, citizenship, religion, marital status, medical condition, disability, sex (including gender identity, expression, and related conditions), sexual orientation, veteran or military status.
• Commercial Information: Records of personal property, products or services purchased, obtained, or considered.
• Internet Activity: Browsing and search history, interactions with websites, applications, or advertisements.
• Geolocation Data: Physical location or movements.
• Sensory Data: Audio recordings of interactions with customer service.
• Professional/Employment Information: Job history, performance evaluations.

What is Not Collected:

• Biometric Information: Genetic, physiological, or activity patterns used for identification (e.g., fingerprints, facial recognition, voiceprints).
• Non-public Education Information: Educational records (grades, transcripts, student financial info, etc.).
• Inferences: Derived from other personal data such as visual, thermal, or olfactory information.

Personal Information Does Not Include:

• Publicly available information from government records.
• De-identified or aggregated consumer information.
• Personal information covered by laws like the GLBA, CCPA exclusions, and the Driver’s Privacy Protection Act.

How We Collect Information

We obtain personal information from the following sources:

• Directly from customers or their agents (e.g., forms submitted during service requests).
• Indirectly from customers during service provision.
• From Website interactions, such as form submissions or browsing behavior.
• Third-party sources such as credit agencies, appraisers, and affiliates.

Use of Personal Information

We may use or disclose personal information for business purposes including:

• Fulfilling the reason for collection (e.g., loan application processing, payment facilitation).
• Personalizing website experiences, services, and products.
• Account creation, maintenance, and security.
• Transaction processing and fraud prevention.
• Responding to inquiries and customer support.
• Improving our Website, services, and products.
• Complying with legal, regulatory, or audit requirements.

Sharing Personal Information

We may share your personal information with third parties for business purposes, such as:

• Service providers (e.g., verification, appraisers).
• Affiliates offering services or products you may find relevant.
• With your consent or as required by law.

We do not sell personal information to third parties.

Your Rights and Choices

Under the CCPA, California residents have specific rights regarding their personal information:

Right to Access Information:

You have the right to request details about our collection and use of your personal information, including:

• Categories of personal information collected.
• Sources of personal information.
• Purpose for collecting the information.
• Categories of third parties with whom the information is shared.

Right to Deletion:

You have the right to request deletion of your personal information, subject to certain exceptions.

Exercising Your Rights:

To exercise your rights, you may:

• Call us at (773) 977-7000
• Email us at info@iloanrate.com

You may only make a verifiable request twice within a 12-month period.

Response Timing:

We aim to respond within 45 days. If more time is needed, we will inform you in writing.

Non-Discrimination

You have the right to not face discriminatory treatment for exercising privacy rights under the CCPA.

Information for Parents or Guardians

We do not knowingly collect or maintain information from children under 16, unless provided by a parent or legal guardian.

Changes to this Privacy Notice

We may update this Privacy Notice to reflect changes in business practices, legal obligations, or other reasons. Updates will be posted immediately and take effect upon posting.

Contact Information

For questions about this Privacy Notice, contact us:

• Phone: (773) 977-7000
• Email: info@iloanrate.com

Additional Privacy Notice for Vermont Residents

For Vermont residents, we will share personal information only as permitted by law. We will not share information for marketing purposes without consent, and will not share consumer report information with joint marketing partners except as permitted by law.